Have you ever walked into a dirty bathroom at a restaurant? What was the first thing you thought?
A dirty or damaged bathroom (especially in a hospitality business) can be detrimental to your business, people will make decisions about your business based on your level of cleanliness so if a customer attends your business and experiences a dirty bathroom it is likely to affect the decision to return to your establishment.
But let's not forget the most powerful business advertising available
A dirty or damaged bathroom (especially in a hospitality business) can be detrimental to your business, people will make decisions about your business based on your level of cleanliness so if a customer attends your business and experiences a dirty bathroom it is likely to affect the decision to return to your establishment.
But let's not forget the most powerful business advertising available
WORD OF MOUTH!!!
People talk, and according to a study conducted by Google, Oglivy and TNS 74% of people will make decisions based on recommendations made by friends and colleagues.
Poor hygiene levels in a bathroom cause customers to reflect on what the hygiene and cleanliness of your business as a whole. For a hospitality business customers will relate the cleanliness of your bathroom to the cleanliness of your kitchen, if a business doesn't pay attention to a customer facing area then what other areas are they not throughly cleaning?
Conversely if you have an appealing restroom people will also remember!
Cairns is a very tourism based town and has a large amount of hospitality businesses. In a town where the competition is stiff and the client base is swayed by word of mouth it is vital that every aspect of your business is aimed at providing the best customer experience that you can.
So a few questions to ask yourself:
Is your bathroom cleaned on a regular basis throughout the day?
When was the last time that your bathroom was updated? This doesn't have to be large ticket items, just little things can make a big difference like changing a toilet seat.
How do you feel when you walk into your bathroom? If this was the restroom at a restaurant you were eating at would you judge it?
If you have a bathroom at your business or home that needs a little TLC then give Plumbnorth a call on 0411748650 and we will send one of our friendly plumbers to address your needs.
Remember a Bathroom is a reflection of your Business!!
People talk, and according to a study conducted by Google, Oglivy and TNS 74% of people will make decisions based on recommendations made by friends and colleagues.
Poor hygiene levels in a bathroom cause customers to reflect on what the hygiene and cleanliness of your business as a whole. For a hospitality business customers will relate the cleanliness of your bathroom to the cleanliness of your kitchen, if a business doesn't pay attention to a customer facing area then what other areas are they not throughly cleaning?
Conversely if you have an appealing restroom people will also remember!
Cairns is a very tourism based town and has a large amount of hospitality businesses. In a town where the competition is stiff and the client base is swayed by word of mouth it is vital that every aspect of your business is aimed at providing the best customer experience that you can.
So a few questions to ask yourself:
Is your bathroom cleaned on a regular basis throughout the day?
When was the last time that your bathroom was updated? This doesn't have to be large ticket items, just little things can make a big difference like changing a toilet seat.
How do you feel when you walk into your bathroom? If this was the restroom at a restaurant you were eating at would you judge it?
If you have a bathroom at your business or home that needs a little TLC then give Plumbnorth a call on 0411748650 and we will send one of our friendly plumbers to address your needs.
Remember a Bathroom is a reflection of your Business!!
